2. Conditions
2.1 These "Terms and Conditions" do not affect your statutory rights as a consumer.
2.2 All contracts of sale made by the Provider shall be deemed to incorporate these terms and conditions which shall prevail over any other document or communication from the Customer.
2.3 If any amendments to this terms and conditions are required it is preferable that they be confirmed in writing.
2.4 Acceptance of delivery of Goods/services shall be deemed conclusive evidence of the Customers acceptance of these Conditions.

3. Packages.
3.1 K&G home improvement’s offered home service packages are governed by the terms and conditions in this document as well as the terms and conditions available in the Service package description and disclaimers.

4. Interest on Overdue Invoices
4.1 Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at 2% above National Westminster Bank PLC base lending rate for the time being in force per calendar month.

5. Warranty and Liability
5.1 The Provider warrants that the Goods/services will at the time of delivery/completion correspond to the description given by the Provider. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, Section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, Common Law or otherwise are excluded and the Customer is satisfied as to the suitability of the Goods for the Customer’s purpose.
5.2 While every effort is made to ensure that the product descriptions on all estimates and on this web site are accurate. K&G Home Improvement reserves the right to modify the products and services offered without notice. Inevitably there will be a delay before the descriptions are updated reflecting these changes.

9. Force Majeure
In the event that the Provider is prevented from carrying out its obligations under a contract for sale as a result of any cause beyond its control such as but not limited to Acts of God, War, Strikes, Lock-outs, Flood and Failure of third parties to deliver goods, the Provider shall be relieved of its obligations and liabilities under such contract for sale for as long as such fulfillment is prevented.

10. No Waiver
10.1 The Provider’s failure to insist upon strict performance of any provision of these Conditions shall not be deemed to be a waiver of its rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these conditions.

11. Liability
11.1 Except as may be implied by law where the Customer is dealing as a consumer, in the event of any breach of these Conditions by the Provider the remedies of the Customer shall be limited to damages which shall in no circumstances exceed the price of the Goods and the Provider shall under no circumstances be liable for any indirect, incidental or consequential damage.

12. Complaints
12.1 If you have a complaint about our service or any goods or services you purchase from K&G Home Improvement then please contact us immediately. You will be contacted as soon as possible and definitely within 24 hours of our hearing from you and aim to provide a resolution within 5 working days.
12.2 All complaints will be dealt with in a fair and confidential manner.